Privacy Policy
Effective Date: Jan 1st, 2025
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Rapid Acoustics ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.rapidacoustics.co.uk or when you use our services, including our acoustic fencing assessments.
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Information We Collect
We may collect the following types of information when you interact with us:
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Personal Information: Name, email address, phone number, property address, and any other details you provide when booking an assessment or contacting us.
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Assessment Information: Photos, location data, property details, and environmental information required to complete your assessment.
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Technical Information: IP address, browser type, device information, and analytics data collected automatically when you browse our website.
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Payment Information: Billing details processed securely through our payment partners (we do not store full payment card details).
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How We Use Your Information
We use your personal data for the following purposes:
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To process and deliver your chosen acoustic assessment service.
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To contact you regarding your booking, including scheduling and report delivery.
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To provide customer support and respond to enquiries.
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To improve our website, services, and user experience.
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To comply with legal and regulatory requirements.
We will not sell or rent your personal information to third parties.
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Sharing Your Information
We may share your information only in the following circumstances:
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Service Providers: With trusted third parties who provide services such as payment processing, IT support, or courier/return services.
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Legal Obligations: Where required to do so by law or in response to valid requests by public authorities.
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Business Transfers: In the event of a merger, sale, or transfer of assets, your data may form part of the transferred business assets.
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Data Storage and Security
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We implement appropriate technical and organisational measures to protect your data.
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Data provided for assessments is stored securely and retained only for as long as necessary to fulfil the purpose of your service and comply with legal requirements.
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Payment details are processed using secure, third-party providers and are not stored directly by us.
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Cookies and Tracking
Our website uses cookies and similar technologies to:
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Enable essential website functionality.
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Analyse website traffic and usage patterns.
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Improve website performance and user experience.
You can adjust your browser settings to reject cookies, but some website features may not function correctly.
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Your Rights
Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the following rights:
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The right to access the personal data we hold about you.
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The right to request correction of inaccurate or incomplete data.
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The right to request deletion of your personal information when no longer necessary.
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The right to object to or restrict processing of your data in certain cases.
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The right to data portability (to transfer your data to another provider where applicable).
To exercise your rights, please contact us using the details below.
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Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your data rights, please contact us:
Rapid Acoustics
Email: info@rapidacoustics.co.uk
Website: www.rapidacoustics.co.uk