Terms & Conditions

Effective Date: Jan 1st, 2025

These Terms & Conditions ("Terms") set out the agreement between Rapid Acoustics (“we”, “us”, “our”) and customers (“you”, “your”) for the provision of our acoustic assessment services via our website www.rapidacoustics.co.uk

1. Services and Contract

By booking or purchasing a service, you agree to be bound by these Terms.
Our assessments include: Bronze (Desktop Acoustic Fencing Assessment), Silver (Equipment + Remote Support), and Gold (Consultant Attended Assessment).
A contract is formed when we accept your booking or payment.

2. Payment and Pricing

All prices are stated in GBP and include VAT unless otherwise noted.
Payment in full is required upon booking your chosen assessment service.
Prices may change without prior notice but confirmed bookings will not be affected.

3. Delivery of Service

Bronze: Final report delivered digitally within 5 days of assessment completion.
Silver: Monitoring equipment sent and returned using pre-paid shipping, report provided within 5 days after data receipt.
Gold: On-site visit by our consultant on the scheduled date, followed by a detailed report.

4. Client Obligations

You agree to provide accurate property details, contact information, and comply with equipment use instructions if applicable.
For remote assessments, timely return of monitoring equipment is required. You may be liable for the cost of lost, damaged, or non-returned equipment.

5. Cancellations and Refunds

Booking cancellations must be requested in writing. Refunds are available for cancellations made at least 24 hours before equipment dispatch or on-site visit.
Once the service or visit has begun, refunds may be limited to unused portions and at our discretion.

6. Limitation of Liability

We use accepted acoustic assessment practices, but results are based on available data and assumptions.
Our liability for any claim relating to our services shall be limited to the value paid for the specific assessment. We do not accept liability for indirect or consequential losses.

7. Intellectual Property

All reports, data, and materials provided remain our property and may not be reproduced or shared externally without our written consent.

8. Data Protection

Personal data is handled in accordance with our Privacy Policy.
We only use personal information to provide our services or fulfill legal requirements.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Information

Questions about these Terms should be sent to:
Email: info@rapidacoustics.co.uk
Website: www.rapidacoustics.co.uk

These Terms & Conditions may be updated from time to time. The latest version will always be published on our website.