top of page
Terms & Conditions
 
1. Definitions

In these Terms and Conditions:

  • “Company” means Rapid Acoustics.

  • “Client” means the individual, company or organisation instructing the Company.

  • “Services” means all acoustic consultancy, assessment, survey, monitoring, reporting, modelling, mitigation design, barrier assessment and associated services provided by the Company.

  • “Report” means any written assessment, modelling output, drawing, recommendation or technical document issued by the Company.

  • “Site” means the property or location where services are undertaken.

 
2. Basis of Contract

2.1 These Terms and Conditions apply to all quotations, instructions, purchase orders and services provided by the Company unless otherwise agreed in writing.

2.2 Acceptance of a quotation, written instruction, purchase order, payment of deposit, or commencement of services constitutes acceptance of these Terms.

2.3 Any terms supplied by the Client shall not apply unless expressly agreed in writing by the Company.

 
3. Scope of Services

3.1 The Company shall provide services with reasonable skill and care in accordance with generally accepted acoustic consultancy practices within the United Kingdom.

3.2 Services may include, but are not limited to:

  • Acoustic barrier assessments

  • Noise surveys and monitoring

  • Air Source Heat Pump (ASHP) assessments

  • BS 4142 assessments

  • MCS 020 assessments

  • HVAC and plant noise assessments

  • Air extraction noise assessments

  • Acoustic modelling and prediction

  • Mitigation recommendations

  • Reporting and consultancy

3.3 Unless expressly stated otherwise, the Company does not provide:

  • Structural engineering services

  • Planning approval guarantees

  • Legal advice

  • Warranty of planning consent or statutory approval

  • Installation certification for third-party contractors

 
4. Quotations and Fees

4.1 Quotations remain valid for 30 days unless otherwise stated.

4.2 Fees are exclusive of VAT unless stated otherwise.

4.3 Additional work outside the agreed scope shall be chargeable at the Company’s prevailing rates.

4.4 The Company reserves the right to revise costs where:

  • Site information provided by the Client is inaccurate or incomplete

  • Additional attendance or repeat visits are required

  • Site conditions materially differ from those originally advised

  • Delays occur outside the Company’s control

 
5. Payment Terms

5.1 Unless otherwise agreed in writing, invoices are payable within 14 days of invoice date.

5.2 The Company reserves the right to request full or partial payment in advance.

5.3 Late payments may incur:

  • Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998

  • Reasonable debt recovery costs

5.4 Reports, monitoring data and deliverables may be withheld until payment is received in full.

 
6. Client Responsibilities

6.1 The Client shall:

  • Provide accurate and complete information

  • Ensure safe and lawful access to sites

  • Obtain all necessary permissions and consents

  • Inform the Company of known hazards or restrictions

6.2 The Company shall not be liable for delays, inaccuracies or additional costs resulting from incomplete or incorrect information supplied by the Client.

 
7. Site Access and Health & Safety

7.1 The Client shall ensure the Site complies with applicable health and safety legislation.

7.2 The Company reserves the right to suspend or terminate attendance where:

  • Unsafe conditions exist

  • Suitable access is not available

  • Weather or operational conditions prevent safe working

7.3 Any aborted visits caused by the Client or unsafe conditions may be chargeable.

 
8. Reports and Professional Reliance

8.1 Reports are prepared solely for the Client and for the stated purpose identified within the Report.

8.2 Reports may not be relied upon by third parties without prior written consent from the Company.

8.3 Acoustic predictions and modelling are based on information available at the time of assessment and represent professional opinion, not guarantees of outcome or planning approval.

8.4 The Company accepts no responsibility where:

  • Equipment is altered after assessment

  • Installation differs from assessed arrangements

  • Third-party products perform differently from manufacturer data

  • External environmental conditions materially change

 
9. Planning and Regulatory Approval

9.1 The Company does not guarantee:

  • Planning approval

  • Environmental Health Officer acceptance

  • Building Control approval

  • Compliance acceptance by third parties

9.2 Final determinations remain the responsibility of the relevant authority.

 
10. Monitoring Equipment

10.1 Any equipment supplied to the Client remains the property of the Company unless otherwise agreed.

10.2 The Client shall:

  • Take reasonable care of equipment

  • Prevent misuse, theft or damage

  • Return equipment within the agreed timeframe

10.3 The Client may be charged for:

  • Lost equipment

  • Damaged equipment

  • Late returns

  • Deliberate misuse

 
11. Intellectual Property

11.1 All intellectual property rights in reports, drawings, models, templates and documents remain vested in the Company.

11.2 The Client may use Reports solely for the specific project for which they were prepared.

11.3 Reports shall not be reproduced, amended or distributed to third parties without written consent.

 
12. Limitation of Liability

12.1 Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

12.2 Subject to Clause 12.1:

  • The Company’s total aggregate liability shall not exceed the fee paid for the relevant Services.

  • The Company shall not be liable for indirect or consequential losses including:

    • Loss of profit

    • Delay costs

    • Loss of contracts

    • Business interruption

12.3 The Client shall indemnify the Company against claims arising from inaccurate information supplied by the Client.

 
13. Force Majeure

The Company shall not be liable for delay or failure caused by events beyond reasonable control including:

  • Extreme weather

  • Industrial disputes

  • Transport disruption

  • Utility failure

  • Government restrictions

  • Third-party access restrictions

 
14. Cancellation

14.1 The Client may cancel services by written notice.

14.2 The Company reserves the right to charge for:

  • Work completed prior to cancellation

  • Booked attendance

  • Equipment allocation

  • Non-recoverable costs

14.3 Cancellations within 24 hours of attendance may be charged in full.

 
15. Data Protection

15.1 The Company shall process personal data in accordance with applicable UK data protection legislation including the UK GDPR and Data Protection Act 2018.

15.2 Personal information shall only be used for the provision of services and associated business administration.

 
16. Confidentiality

Both parties shall keep confidential all commercially sensitive information obtained during the provision of Services except where disclosure is required by law.

 
17. Governing Law

17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.

 

For all contractual, technical or commercial enquiries relating to services provided by Rapid Acoustics.

 
10. Contact Information

Questions about these Terms should be sent to:

​

Call: 02380 176191

​Email: contact@rapidacoustics.co.uk

​

These Terms & Conditions may be updated from time to time. The latest version will always be published on our website.

© 2025 - Rapid Acoustics is a trading name of Meta Environmental Ltd, registered in England and Wales under company number 12036924

bottom of page